Cancel your Order
If your order has not yet been prepared for shipment, you can cancel it here It can be also done from the customer's profile level ("My order" tab). This page is only visible to logged in customers. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. The deletion of the order will be confirmed by e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, we are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.
