What should I do if I have received an incomplete order?
Please note that depending on availability your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.
If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.
If you need more support, please contact our customer support at +45 89 88 10 86 or [email protected].
To speed up the process, please have your order number ready.
More details:
If you have received all boxes, but a piece of the product is missing, please use the product manual (if available) to describe the element that is missing.
If you are missing a full box, please provide the article numbers (printed on each carton) of the boxes you have received. It is best if you provide pictures of the received boxes.
